Refund policy

Personalised & Made-to-Order Items

As our tickets are personalised and made to order, we do not accept returns or exchanges unless the item arrives damaged or we made a mistake with your order.

Reporting an Issue

If your order arrives with an error or is damaged in transit, please contact us within 7 days of delivery. Be sure to include your order number and a clear photo of the issue so we can resolve it quickly.

Resolutions

Depending on the issue, we may offer a replacement or a full refund. Our aim is to ensure every customer is satisfied with their keepsake.

Contact Us

To report an issue or request assistance, please reach out via our Contact page or email us directly at ticketskeepsake@gmail.com.